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FAQ
Q. How does the matching work?
By default, we do likeminded matching. That means, we match people who have the most no. of answers in common.
But if you want to customise the matching algorithm for your community, you can use the “Must match” and “Don’t match” rules under Advanced Settings.
Q. Why can’t I delete or edit the “How often do you want to get matched?” question?
This question is automatically added by the tool to every program to let members decide the frequency of matches. Therefore, it can’t be modified or edited.
Q. How will I know if the members are meeting after an introduction is made?
We send an NPS-style survey to members after every 3 matches. Here the members can give a rating from 1-5 and add optional comments.
You can see the results from your survey by clicking on the Average Scorecard.
Q. My members are complaining about being ghosted on the intro email. How can I reduce it?
After a few iterations, it is natural for your members to g