FAQ
Q. How does the matching work?
By default, we do likeminded matching. That means, we match people who have the most no. of answers in common.
But if you want to customise the matching algorithm for your community, you can use the “Must match” and “Don’t match” rules under Advanced Settings.
Q. Why can’t I delete or edit the “How often do you want to get matched?” question?
This question is automatically added by the tool to every program to let members decide the frequency of matches. Therefore, it can’t be modified or edited.
Q. How will I know if the members are meeting after an introduction is made?
We send an NPS-style survey to members after every 3 matches. Here the members can give a rating from 1-5 and add optional comments.
You can see the results from your survey by clicking on the Average Scorecard.
Q. My members are complaining about being ghosted on the intro email. How can I reduce it?
After a few iterations, it is natural for your members to get disengaged from the program.
We suggest 2 ways to solve this problem:
Launch a new program - retiring the existing program and launching a brand new program can be a great way to keep things fresh. You can create as many programs as you want in your Curated Connections account.
Use this custom outro - It helps if you personalise the intro email by adding a custom intro/outro. You can find this under Advanced Settings. Adding an intro/outro like the following can be effective:
Please remember that we are a community first and foremost, so if you get introduced to someone, please don't ghost each other. If you don’t have the time for networking, use the links below to opt-out or reduce the intro frequency.
Q. Can a member be matched with the same person twice?
Our algorithm prevents anyone from being matched with the same person for atleast 3 months, by default.
You can customise this time period by changing the Rematch Freeze Period in your program settings.
Q. When you integrate with Slack, why can't the messages be sent only through slack and not email (to drive conversation and the like)?
The reason we don't do it is because we've found matching programs like the ones we create attract a good fraction of people who aren't active on Slack. This means if you were to send messages only on Slack, there's a good chance that one of the 2 people being matched would end up being ghosted. Making for a poor experience for everybody.
Q. I didn't get a Slack message for my latest match (just got an email) even though I connected my workspace. Is the Slack integration working?
Likely, yes. In order to deliver the Slack message, both the people who have been matched will need to be using the same email for signing in to the Slack workspace and for signing up to Curated Connections.
If a pair didn't get a notification, it means that either one or both of them didn't use the same email. Nothing to worry, they are still getting notified on their emails.
(If this isn't the case, send an email to nityesh@hey.com)
Q. When we match members, would it be through the Curated Connections platform? Is there a way for their experience to look as branded as possible?
For every match, we allow you to personalise the email to make it look like it's coming from you / your brand.
This includes the ability to set sender name for the email, community name in the subject line and ability to add custom intro + outro to the match email.
When you get on the Pro plan, you can also remove the "Sent from Curated Connections" card at the end of all match emails.
Emails will always come from a @curatedconnections.io address.
Q. Only a small fraction of my community members have signed up for the Curated Connections program. How can I increase the signup rate?
It is normal for a community to have only a fraction of their members signup at the beginning. Our best customers often see between 10% to 25% signup rates.
But this doesn't mean that the rest of your members don't find it valuable. Often, they appreciate having the option to sign up for a networking program in the future.
Finally, in order to maximise your signup rates, be sure to follow the best practices laid out here
Q. Only a small fraction of the total members who signed up have been matched. Can you tell me what should I do to make every member matched?
If your program uses advanced match rules (Don't match and Must match rules), there's a good chance that not every member will get matched in each round.
That's because each rule makes the matching algorithm more specific. The general rule of thumb is that more number of match rules you have, less number of matches you'll be making in any given match round.
There are only 2 ways to increase the matches in such cases:
- Either invite more members to the program. This increases the matching pool and increases the chances of your matching algorithm finding a match for more people.
- Or remove some of the match rules. This relaxes the matching algorithm having the effect of more people receiving matches. You can always add back the rules as more people join your program.
Remember, even if you remove all match rules, the algorithm will still try to find the best match for all members.
Q. How can I manage my subscription?
You can manage your subscription here.